Refund policy

Return & Exchange Policy

At  Vezanta Store, customer satisfaction is important to us. Please read our return and exchange policy carefully before placing an order.

Return Eligibility

• Returns or exchanges must be requested within 3 days of delivery.
• Only wrong products, damaged products, or products delivered extremely late are eligible for return or refund consideration.
• Customers must first contact us at info.vezanta@gmail.com to initiate any return or exchange request.
• Products sent back without prior approval will not be accepted.

Exchange Policy

• We provide exchange only.
• No refunds will be issued unless:
• the wrong product was delivered, or
• the product arrived damaged, or
• the delivery was extremely delayed.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Imitate jewellery
• Damaged items caused by customer misuse
• Products returned after the 3-day return window

Return Shipping

• Customers are responsible for all return shipping costs unless the mistake was from our side.

Refunds (If Applicable)

Refunds will only be processed in exceptional cases involving:

• wrong item delivery,
• damaged products, or
• extremely delayed delivery.

Once approved, refunds will be processed to the original payment method within a reasonable timeframe.

Contact Us

For any return or exchange requests, please contact:

Email: info.vezanta@gmail.com

Thank you for shopping with  Vezanta Store.